Returns, replacement & refunds
If something isn’t right with your order, we’ll make it right.
Damaged, defective or wrong items
Contact us within 7 days of delivery if a piece arrives broken, damaged, defective, or is not what you ordered. Share your order number with clear photos (and an unboxing video if available). We will offer a free replacement or a full refund.
Change of mind
Unworn pieces in their original packaging with tags may be returned within 7 days of delivery. For hygiene reasons, earrings, nose pins and any worn items cannot be returned unless damaged, defective or incorrect.
How to request a return
- Email info@jewelshubco.com or call/WhatsApp +91 7566643738 with your order number and the reason.
- We confirm eligibility within 2 business days and arrange a reverse pickup where available.
- Once the item reaches us and passes inspection, we process your replacement or refund.
Refunds
Approved refunds are issued to the original payment method within 7–10 business days of approval. Shipping is free, so there are no shipping charges to deduct.
Cancellations
You can cancel an order before it is dispatched by contacting us. Once dispatched, the order can be returned under this policy.